Refund policy

Return and Refund Policy

We want you to love your fragrance. If you change your mind, you can return unopened items within 15 days of delivery.

Returns

To be eligible for a return, the item must be unused and in its original, unopened packaging. Opened or used perfumes and attars cannot be returned, for hygiene reasons.

To arrange a return, please email us at noir54111@gmail.com with your order number. We will confirm the return and advise you how to send the item back to us.

Refunds

Once we receive and check your returned item, we will refund you to your original payment method. For Cash on Delivery (COD) orders, the refund is arranged via bank transfer or store credit — please include your bank details or your preference when you contact us.

Delivery charges are not refundable unless the item you received was damaged or incorrect.

Damaged or incorrect items

If your order arrives damaged or incorrect, please email us at noir54111@gmail.com within 7 days of delivery, with a photo if possible, and we will arrange a replacement or refund.